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Bentley Publishers
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BentleyPublishers.com > FAQ > eBahn® > Version 3.0 Frequently asked questions:eBahn® Desktop Version 3.0Quick reference guide to eBahn® Desktop Version 3.0
Activating the Software
Licensing and Serial Numbers
Using the Software
Upgrading to eBahn® Desktop Version 3.0
AnswersActivating the softwareWhat is activation?Activation is a process by which Bentley Publishers can validate your content to make sure it is genuine. Activation is mandatory to view repair information. Without completing the activation process, you will not be able to view the repair information. Back to top How does online activation work and what happens? During online activation, a set of identifiers is sent to our servers to validate your content. These parameters are based on specific computer-based ID numbers and do not include any identifiable information. Once we have this information, we will give you an Activation Key, which will enable you to view repair information. Back to top When do I activate? Activation must occur before you can view your repair information. Immediately after installing the software, you will be brought to the License Manager to begin the activation process. You can choose not to activate at this point, but you will locked out from viewing content until activation is successful. Back to top How often do I have to activate? Activation is only required once. If you transfer your content, activation must happen to view repair information on the new computer. Back to top Does the Activation Process include any personal information? Yes. We require a valid email address during activation in order to offer you support for the software. Back to top How many times can i use my activation key? Each Activation Key can only be used once. This is how we can protect our content from piracy and make sure that you are getting genuine repair information. If you need to transfer content to a new computer, we will provide you with a new Activation Key. Back to top I don’t remember if I activated or not. How can I tell? If you have not activated your content, you will not be able to view any repair information. If this is the case, simply open the License Manager and follow the steps. Back to top Why does Bentley Publishers use activation? Activation is a verification method that gives the user greater control over their purchased product. In order to protect content and intellectual property, we require a certain set of parameters to activate the content. By using your email address, content serial number, and computer ID number, we can make sure that each license is not installed on more than one computer. The computer ID is an arbitrary number that contains no identifiable information. Back to top I haven't received my activation key by email, what's wrong? Check to see if you've entered the correct email address. You can check this by opening the eBahn program and clicking About under the Help menu. Make sure your email address is entered correctly (i.e., email addresses starting with "www", typos, etc.) If it isn't, contact us with the incorrectly typed email address through the Software Support Feedback Form. Another possibility could be that your email program's spam or junk email filter is confusing our Activation Key email with spam. Activation keys are sent from the address: mail.robot@bentleypublishers.com Please make sure that your spam filter, or your provider's spam filter allows you to receive emails from this address. This particularly important for AOL users. Back to top Licensing and Serial NumbersWhat is an eBahn® License? What are eBahn® License Serial Numbers?An eBahn License consists of two individual eBahn® License Serial Numbers, which are unique groups of characters that we generate. The eBahn® Desktop repair content is activated based on an eBahn® License Serial Number that you get either with the disc or purchase separately. Without activation through the License Manager, you will not be able to view the repair information on your disc.
Although the eBahn® License contains two serial numbers, you only need one of them at a time to activate content. The second one you can use as a backup or on a second computer. Using the SoftwareHow many computers can I view my manual on? Can I install this on more than one computer? Is eBahn® networkable?Each CD is shipped with 2 serial numbers. This will allow you to install and view repair information on 2 machines simultaneously, although many people choose to retain one serial number as a backup. Once you have activated the software, open the eBahn® application and begin navigating through repair information. eBahn® however is not networkable. Back to top What if I am not connected to the internet? An internet connection is not necessary for activation, but it makes the process quick and easy. You can choose to activate offline, but this method requires additional steps. Activating offline still requires the use of the License Manager, but instead your computer sending the information to us over the internet, you must do it. The License Manager will give you a set of numbers that can be used at our online kiosk or called in to Software Support for a phone-based activation. Back to top What are the minimum system requirements? The minimum system requirements change depending on whether you choose a full install or a minimum install. Fora full install (loading all content onto the hard drive), the requirements are: - Intel® Pentium® 3 processor or higher - Windows® 2000 with Service Pack 2 or Windows® XP - 128 MB RAM - Microsoft® Internet Explorer 6 or higher - Up to 600 MB of available hard disk space (700 MB recommended) For a minimum install (running the program from the CD-ROM or DVD): - Pentium® 3 processor or higher - Windows® 2000 with Service Pack 2 or Windows® XP - 128 MB RAM - Microsoft® Internet Explorer 6 or higher - Up to 90 MB of available hard disk space (200 MB recommended) Back to top Can I update my eBahn® manual? Yes! You can use the Check for Updates function to update your manual with the latest available software and content updates. Back to top How do I know when there's an update for my eBahn® manual? News on eBahn® updates will be announced on the eBahn Latest News page at http://www.bentleypublishers.com/ebahn/latest-news.htm Back to top How do I know what content is available through Check For Updates? If you run the Check for Updates function through your manual, the program will compare the content files you have installed with what is currently available on our Check for Updates server. A window will appear telling you which repair booklets have been published with new or revised content, with checkboxes alongside each one. Click the check boxes next to the booklet names you wish to update, and Check for Updates will take care of the rest. Back to top I don't see my car/engine covered on the page I'm looking at, instead I see information on another car/engine. Did you include the wrong vehicle? Try scrolling through the document. In many cases, technical data sections include multiple vehicle models within the same document. This can also be true for sections like the Fluid Capacity Charts and some Maintenance Schedules. If you don't see your vehicle on the first page of the document, try scrolling, or better yet flip through the pages using the eBahn Technical Document Toolbar. Back to top My current email address is different than what eBahn Desktop thinks it is, but it won't let me change it. How can I update eBahn Desktop to recognize my current email address? In order to update eBahn Desktop with your new email address, you need to do two things: 1. Update the email address on your account
Back to top Upgrading to eBahn® Desktop Version 3.0How do I upgrade an eBahn product?Quick online upgrades are available at through the Member Center. To upgrade your eBahn® Desktop manual, you have to upgrade your repair manual content, eBahn® Reader and eBahn® License. If you have your older eBahn® Desktop CD-ROMs already registered to your BentleyPublishers.com Member Center Profile, all you have to do is follow the onscreen instructions to upgrade. In most cases, online upgrades can take just a few minutes. If you have a version 1 eBahn® manual, you will be required to return your original CD-ROM (including original packaging) to us, along with an eBahn® 3.0 Upgrade Form. Complete information on the eBahn® upgrade process is available at https://www.bentleypublishers.com/membercenter/ebahn-upgrade.Back to top What will an eBahn upgrade cost? eBahn® License upgrades cost $20.00 each. The eBahn repair manual content is available through a free download in the Member Center or on an eBahn Desktop DVD. These eBahn Desktop DVDs cost $10.00 per brand (you will only need one Media Kit if you have multiple upgrades within a brand). Shipping and handling for the DVD Media Kit to the United States, Puerto Rico, Guam, and US Virgin Islands will cost $6.95. All other shipments will be charged at cost (we will notify you). Back to top When will my credit card be charged for the upgrade? If you're upgrading online, you are charged at the time of the transaction. If you are sending in your CD-ROM, we will verify that everything you have returned matches everything you entered on your upgrade form and charge you at that time. Back to top When and how will I receive my new eBahn 3 license serial numbers? Your eBahn 3 license serial numbers will be automatically generated at the very end of the upgrade process, after your credit card has successfully been charged. At that time, we will send your serial numbers to you via email. Also, the serial numbers will be automatically registered to your profile, so that you will be able to see them in the BentleyPublishers.com Member Center under the 'My Products' tab. (See How can I tell what I already have registered to my profile?) Back to top Who is eligible for eBahn upgrades? You are eligible for product upgrade your old eBahn CD-ROM if:
How do I register as a member of BentleyPublishers.com? Click on the Member Center link at the top of any Bentley Publishers page. You'll be prompted to enter your email address and to select a password to use. Once you've entered the Member Center, you can edit your shipping and billing addresses, communication preferences, download and upgrade eBahn products and post to the Technical Forums. Back to top What will it cost me to register as a member of BentleyPublishers.com? Nothing. BentleyPublishers.com membership is free. Back to top How can I tell what I already have registered to my profile? You can view all of the products currently registered to your profile in the Member Center. Here's how:
How do I register an eBahn product to my profile? Here are step-by-step procedures on registering your eBahn product to your profile
If the serial number you entered during product registration is for eBahn version 1:
If the serial number you entered is for eBahn version 2 and it says that it is already registered to another account, you will have the opportunity to prove that you are the owner of this product by providing the email address and password to which the product is currently registered. If you cannot remember or do not know what the other account information is, you can prove ownership by mailing your old CD-ROM product back to us at: Bentley PublishersATTN: Product Registration 1734 Massachusetts Ave Cambridge, MA 02138 If the serial number you entered is for eBahn version 3, both of the serial numbers for that license will be registered to you.
What will it cost to register a product to my profile? Nothing. Product registration is free. Back to top |
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